Everybody knows when you're in a bad mood on the phone. You may as well be standing right in front of the person you're talking to. We tend to forget when we're on the phone with people that they can still hear our mood. Reading people's emotion is not something that is limited to just… Continue reading Give Good Phone
Ever asked somebody a question about something and they said they'd get back to you and then gave you a No, instead of the Yes you were hoping to get? Of course you have. And though you probably didn't like the answer you received, at least you got an answer. Now that you took yourself… Continue reading Tell Me Yes, Tell Me No, But Don’t Tell Me NOTHING
That's the Golden Rule. Always treat people the way you want to be treated. In my article, It's So Simple I spoke about my 3 unbreakable rules when running a business. Well, these are my 3 unbreakable rules when running my life. I refuse to be put in a position that makes me lie, cheat, or steal.… Continue reading Treat People The Way You Want To Be Treated
It's Monday morning. You were up late last night for any number of reasons. You only have an hour before you have to be at work. That shirt you were going to iron, you completely forgot about. And you were going to polish your dress shoes, but . . . other things got in the… Continue reading Dress For The Job You Want, Not The Job You Have
Somebody is Selling Something to Someone Somewhere. It doesn't matter where you go, that is always happening. I was taught that when I was a new sales person. I lived by it then, and I live by it now. So why is that so important and why does it even matter? Well, I'll tell you.… Continue reading The Five S’of Selling
Last week I wrote about the definition of a good sales person being someone who could tell you to go straight to hell and make you think it's a great idea. This week I'm going to talk about what a true leader is. Well, my idea of what one is anyway. I believe a true… Continue reading What Is A Leader?
One of my mentors always told me that the definition of a good sales person is somebody who can tell you to go straight to hell and make you think it's a great idea. He was right. We get so wrapped up with what we are trying to say to somebody, we don't stop to… Continue reading It’s Not What You Say, It’s How You Say It
People can be mean. They can be rude, disrespectful, just plain awful at times. That doesn't mean you have to be the same. I speak with a lot of people every day and some of them are just so irrational it's hard to talk to them. However, when I don't take the bait and react… Continue reading What’s the Worst Thing That Could Happen?
That quote is from Theodore Roosevelt. A good friend of mine that I work with had to say those words to me a couple of years ago so that I would reset. I couldn't figure out why I was struggling to communicate with people. My friend told me that nobody was questioning my knowledge, but… Continue reading People Don’t Care How Much You Know Until They Know How Much You Care
What was the one thing your mother told you never to do when you were growing up? For most of us it was, don't ever get into a car with a stranger. Today I use an app on my phone that calls a stranger to my house so I can get into his or her… Continue reading We Adapt or We Die