Training

Tell Me Yes, Tell Me No, But Don’t Tell Me NOTHING

Ever asked somebody a question about something and they said they'd get back to you and then gave you a No, instead of the Yes you were hoping to get?  Of course you have.  And though you probably didn't like the answer you received, at least you got an answer.  Now that you took yourself… Continue reading Tell Me Yes, Tell Me No, But Don’t Tell Me NOTHING

Training

Treat People The Way You Want To Be Treated

That's the Golden Rule.  Always treat people the way you want to be treated.  In my article, It's So Simple I spoke about my 3 unbreakable rules when running a business.  Well, these are my 3 unbreakable rules when running my life.  I refuse to be put in a position that makes me lie, cheat, or steal.… Continue reading Treat People The Way You Want To Be Treated

Training

Dress For The Job You Want, Not The Job You Have

It's Monday morning.  You were up late last night for any number of reasons.  You only have an hour before you have to be at work.  That shirt you were going to iron, you completely forgot about.  And you were going to polish your dress shoes, but . . . other things got in the… Continue reading Dress For The Job You Want, Not The Job You Have

Training

It’s Not What You Say, It’s How You Say It

One of my mentors always told me that the definition of a good sales person is somebody who can tell you to go straight to hell and make you think it's a great idea.  He was right.  We get so wrapped up with what we are trying to say to somebody, we don't stop to… Continue reading It’s Not What You Say, It’s How You Say It

Training

What’s the Worst Thing That Could Happen?

People can be mean.  They can be rude, disrespectful, just plain awful at times.  That doesn't mean you have to be the same.  I speak with a lot of people every day and some of them are just so irrational it's hard to talk to them.  However, when I don't take the bait and react… Continue reading What’s the Worst Thing That Could Happen?

Training

People Don’t Care How Much You Know Until They Know How Much You Care

That quote is from Theodore Roosevelt.  A good friend of mine that I work with had to say those words to me a couple of years ago so that I would reset.  I couldn't figure out why I was struggling to communicate with people.  My friend told me that nobody was questioning my knowledge, but… Continue reading People Don’t Care How Much You Know Until They Know How Much You Care

Training

How Do I Keep My Sales Up In A Declining Market?

This is a question I get all the time.  Let's face it, New Car Sales are down (if you didn't see that coming, you're blind) which is making the manufacturers flood the market with incentives.  This in-turn is killing the Pre-Owned market.  I will be writing about the expectations of the Dealer Principle in a… Continue reading How Do I Keep My Sales Up In A Declining Market?